Cancer support services for your patients

If you support people with cancer, we're here to support you. Whether the people you help are looking for information about treatment, money or work worries, or they just want someone to talk to, we can complement your care.

Download a guide to our services

Macmillan Support Line

Your patients have many needs which are likely to change as they go through cancer treatment. We have expert advisors who can help answer questions about cancer treatment, work and benefits, or offer emotional support.

Share the contact details for the Macmillan Support Line with your patients. Ask them to call 0808 239 1235 for free (7 days a week, 8am to 8pm).

 

How our specialist teams can support your patients


  • Support with money worries

    We can help your patients understand how to manage the impact of cancer on their household budget. We can also give advice on what support is available and help them to access it.

    Your patients can contact our specialist Financial Guidance team about money worries for free on 0808 239 1235, web chat or email, Monday to Friday, 8pm to 6pm.

  • Energy Advice

    If cancer is affecting someone’s ability to pay bills, our energy advice team can check if your patients are entitled to any additional support. This includes charitable grants.

    Your patients can contact our Energy Advice team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am to 6pm.

  • Welfare Rights

    Our welfare rights advisers can help your patients access the benefits, financial support and grants they may be entitled to. We can also help them find out if they are eligible for a Macmillan grant to help with the financial impact of cancer.

    Your patients can contact our Welfare Rights team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 8pm; Saturday to Sunday, 9am to 5pm.

  • Information and support about work

    We can help your patients understand their work rights, whether they are employed or self-employed. Our work support team can also refer your patients for one-off legal advice if they need it.

    Your patients can contact our Work Support team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am to 6pm.

  • Practical support for your patients

    We can offer practical tips and information to help your patients manage day-to-day tasks. This includes shopping, cooking or finding local support.

    Your patients can contact our Cancer Information and Support Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am to 8pm.

  • Support with how your patients are feeling

    We can help with how your patients are feeling, whether they just want someone to listen, someone to chat to or help from a professional counsellor. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am to 8pm.

  • Information about cancer and treatment

    We can answer your patients’ questions about cancer or treatment, including their diagnosis, tests and monitoring, or treatment. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am to 8pm.


Easy referrals to the Macmillan Support Line


If you’re a primary care professional, you can refer your patients to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You need to fill in the form, save it, and email it to supportlinereferrals@macmillan.org.uk. The patient will then receive a call back from one of our advisers who will assess their needs and offer relevant information and support options.

Please note, patients cannot request a Macmillan nurse through the Support Line. As a GP, you can refer patients to an NHS trust, which may or may not have a Macmillan nurse.

Watch the video to hear Anthony Cunliffe, GP and Macmillan Clinical Adviser, talking about the new referral process to the Macmillan Support Line and how the service can benefit your patients.

 
 

How to refer patients to the Macmillan Support Line

If you’re a primary care professional, you can refer your patients to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You need to fill in the form, save it, and email it to supportlinereferrals@macmillan.org.uk. The patient will then receive a call back from one of our advisers who will assess their needs and offer relevant information and support options.

Please note, patients cannot request a Macmillan nurse through the Macmillan Support Line. As a GP, you can refer patients to an NHS trust, which may or may not have a Macmillan nurse.

Watch the video to hear Anthony Cunliffe, GP and Macmillan Clinical Adviser, talking about the referral process to the Macmillan Support Line and how the service can benefit your patients.